Knight Design Logo

Made In USA

About Orders and Shipping

Lead Time

We typically stock all parts, and ship within two working days of receipt of your order. You will receive tracking information at shipment.
On rare occasions we sell out of a part. If your parts will be delayed, we will contact you to let you know and estimate ship date and offer any alternatives available.

 

Shipping

We ship all over the world and use UPS and USPS.

US customers: Transit time is typically about 1 week. We use both UPS and USPS. Please provide a street address for delivery. If possible, please provide a phone number so the carrier can reach you if there are any troubles delivering your package.

Other countries: We ship UPS to most countries, USPS to a few if UPS charges are especially high. UPS transit time is typically 1 week, USPS is typically 2-3 weeks. If possible, please provide a phone number so the carrier can reach you if there are any troubles delivering your package. If you specifically want UPS or USPS, please let us know.

In many countries import fees, VAT, or customs charges are added. We have no control over these, and they are not included in the purchase or shipping price.

 

Package Discounts

We use a flat rate for shipping, so if you would like to buy multiple parts, we cover the extra shipping costs.

 

Returns

The vast majority of our customers are delighted with their new parts. However,if you're not happy with your parts, please contact us within 14 days of receipt. If we cannot resolve your issue, we will provide return authorization. To return your parts:
- Parts must be in new condition. Parts with marks, scratches or other damage are not returnable. Please include any hardware supplied with your parts.
- Pack the parts so they're individually padded, and in a box or padded envelope to avoid damage in shipping. You will need to pay for return shipping.
- When we receive your parts, complete and in new condition, we will refund your purchase price less a 10% restocking fee. Original shipping paid is not refundable.